Electricity Supply
Regulatory Acts
- Decree on the issuance of a license for the supply of electricity to consumers
- Electricity Retail Market Rules
- Law of Ukraine on the National Commission for State Regulation in the Spheres of Energy and Utilities
- Law of Ukraine on the Electricity Market
- Law of Ukraine on the Specifics of Access to Information in the Spheres of Electricity, Natural Gas Supply, Heat Supply, Centralized Hot Water Supply, Centralized Drinking Water Supply, and Sewerage
- Law of Ukraine on Licensing Types of Economic Activities
- Law of Ukraine on the Protection of Personal Data
- Law of Ukraine on Consumer Rights Protection
- Law of Ukraine on Pricing and Price Formation
- Law of Ukraine on Access to Public Information
- Decree of the National Energy and Utilities Regulatory Commission (NEURC) dated March 14, 2018, No. 307 on Approval of the Market Rules
- Decree of the NEURC dated March 14, 2018, No. 308 on Approval of the Rules of the Day-Ahead and Intraday Market
- Decree of the NEURC dated March 14, 2018, No. 310 on Approval of the Distribution System Code
- Decree of the NEURC dated March 14, 2018, No. 309 on Approval of the Transmission System Code
- Decree of the NEURC dated March 14, 2018, No. 311 on Approval of the Electricity Metering Code
- Decree of the NEURC dated March 14, 2018, No. 312 on Approval of the Electricity Retail Market Rules
- Decree of the NEURC dated July 2, 2019, No. 1333 on Approval of the Rules for Handling Consumer Complaints Regarding Actions of Business Entities Operating in the Energy and Utility Sectors, and Dispute Resolution
- Decree of the NEURC dated December 27, 2017, No. 1469 on Approval of the Licensing Conditions for Electricity Supply to Consumers
Electricity service quality indicators, procedure, and compensation amount for non-compliance as determined by the NEURC
Procedure for Ensuring Electricity Quality Standards and Providing Compensation for Non-Compliance
Procedure for Meter Reading and Payment for Consumed Electricity
Sample Explanation of the Electricity Bill
Procedure for Changing the Electricity Supplier at the Consumer`s Initiative
Benefits of Efficient End-Use of Energy by Consumers
Tips for Improving Energy Efficiency When Consuming Electricity
Environmental Impact Caused by Electricity Production
Report on the Review of Consumer Appeals/Complaints/Claims Regarding Electricity Supply
Information on the share of each energy source used in the total structure of purchased electricity balance
Historical Price Component Dynamics for Electricity
Conditions and Procedure for Termination and Restoration of Electricity Supply to Consumers
Consumer Rights under Article 58 of the Law of Ukraine "On the Electricity Market"
Contact Details for Reporting Electrical Safety Threats
Documents
- Cooperation Information
- Reference on Contractual Volumes of Electricity Consumption
- Schedule of Projected Electricity Consumption Volumes
- Standard Contract for Electricity Supply to Consumers
- Application for Joining the Electricity Supply Contract
Notification to Electricity Consumers on Tariff Changes
Commercial Offers
01.07.2019 – Commercial Offers
01.01.2020 – Commercial Offers
01.07.2020 – Commercial Offers
01.10.2020 – Commercial Offers
01.01.2021 – Commercial Offers
01.09.2021 – Commercial Offers
01.10.2021 – Commercial Offers
01.12.2021 – Commercial Offers
01.01.2022 – Commercial Offers
08.02.2023 – Commercial Offers
01.08.2023 – Commercial Offers
01.10.2023 – Commercial Offers
Electricity Consumer Information, Call Center
Consumer Contact Phones: +38 (067) 408-55-36.
Email for receiving electronic messages from consumers: [email protected].
Legal and postal address: 39623, Poltava Region, Kremenchuk, Heroiv Mariupolia Street, 35A.
Working hours: Monday – Friday from 8:00 to 17:00 (lunch break from 12:00 to 13:00, weekends – Saturday, Sunday).
By calling the provided numbers, specialists at KP "Kremenchukvodokanal" responsible for handling consumer inquiries and providing information will offer all necessary information. The call center provides electricity consumers with information and consulting services on the following issues:
- Legislation and regulatory documents governing relations in the electricity sector;
- Procedure for handling consumer complaints and dispute resolution;
- Procedure for changing the electricity supplier;
- Electricity supply contractual relations;
- Development of forecasted consumption schedules;
- Reducing electricity costs;
- Issuing invoices for consumed electricity;
- Prices (tariffs);
- Payment procedure for provided services;
- Consumer complaint and dispute resolution rules;
- Disconnections for non-payment and electricity supply restoration procedures;
- Other issues related to the electricity supplier.
Useful Links
Antimonopoly Committee of Ukraine
Ministry of Environmental Protection and Natural Resources of Ukraine
State Energy Supervision Inspection
State Agency for Energy Efficiency and Energy Saving of Ukraine